Frequently Asked Questions
Q: What happens if I fail to make the modal premium payments on time?
Q: I am entitled to a private room accommodation. May I be admitted to the most expensive private room in an accredited / preferred hospital offering different private room categories?
Q: Is my Insular Health Care membership activated after paying my membership fee and submitting my application?
Q: When can I use a non-preferred hospital belonging to the Insular Health Care network of accredited hospitals?
Q: Will Insular Health Care allow me to use my non-accredited personal doctor considering that my physician already knows my medical history?
Insular Head Office
2/F Insular Health Care Building, 167 Dela Rosa corner Legazpi Street, Legazpi Village, Makati City 1229, Metro Manila, Philippines
(632) 813-0131 loc 8364
For member servicing:
(632) 813-0131 loc 8357 to 8360
24/7 support through InLife Health Care’s Call Center (Toll Free Number 1-800-10-8177857)