Insular Health Care, Inc. is a wholly owned subsidiary of The Insular Life Assurance Company, Ltd., the first and largest Filipino life insurance company with the longest unbroken service record in Philippine history having been in the life insurance business for 106 years. To date, Insular Life is recognized as a financial institution providing a wide range of high-value insurance and financial products in the Philippine market. Insular Life’s total consolidated asset as of the end of 2016 is Php 129.2 Billion.
Insular Health Care was registered with the Securities and Exchange Commission on October 14, 1991 and began operations on November 25 of the same year when it inaugurated its offices in its 7-storey building located at 167 Dela Rosa corner Legazpi Streets, Legazpi Village, Makati City, Metro Manila. To date, it has an authorized capital of Php100 million of which Php 48 Million is paid-up with an additional Php 52.2 Million paid-in capital in excess of par value.
Insular Health Care was formed in response to the widespread demand for timely, effective, comprehensive and yet affordable medical care. It is the only managed healthcare company backed-up by a financial conglomerate offering superior and personalized services. Since its establishment, it remains a premier healthcare company committed to offering innovative products and services to address the demands and fast-changing needs of the healthcare industry. It offers one of the industry’s most comprehensive healthcare programs in the market today with the flexibility to meet specific needs of its members. It offers Corporate, Individual and Family Health Maintenance Organization Programs, Cost-Plus Programs (Administrative Services Only), and Outpatient Clinic Products.
To better serve its members, Insular Health Care has a clinic in the heart of Makati City, where patients are given personalized service by competent clinic staff and specialist doctors. In addition to its Customer Care Representatives who are on-call anytime, the company operates a 24/7 call center to better serve its ever-growing clientele. The company takes pride in accrediting under its extensive network all the leading hospitals / clinics / laboratories throughout the country with only the best medical practitioners and specialists in its roster. To date, it has a network of 24,661 medical specialists and 2,794 hospitals, outpatient facilities, and dental clinics nationwide.
Insular Health Care recently launched its mobile application called Insular Health Care Mobile Assistant or IMA. With IMA, members have online access to their membership data, the updated list of doctors and hospitals/clinics (via a search engine), and will be regularly informed of health bulletins and membership updates through their smart mobile phones (Android and iOS). It also launched Insular Health Care Web Assistant or IWA. Together with IMA, IWA enables the hospital staff to verify the status of each and every IHCI member online, minimizing the need for calls to the call center and thus providing faster and more efficient status verification. IHCI’s new membership ID with QR code capability is a convenient way of accessing the membership data, with IHCI equipping select hospitals with the QR code reader, with more accredited hospitals to be equipped in the near future.
To bring services closer to its clients, Insular Health Care, Inc. maintains a dynamic website with online applications and payment facilities and four (4) provincial offices nationwide – in Cebu, Bacolod, Davao, and Pampanga. It is also actively present in different social media platforms such as Facebook, Instagram, Twitter and LinkedIn.
We are a member of the Insular Group that provide quality and dependable health care to all individuals.
We uplift the quality of life of our employees, agents, and partners, as we empower them to reach more individuals and to provide the Filipino way of caring.
We show our concern for our customers’ well-being through continuous innovation and use of technology in the development of excellent health care products and delivery of services.
We uphold the right of individuals to have access to quality health care.
Corporate Core Values
We uphold uncompromising adherence to the highest moral and ethical principles in conducting our business at all times. We exercise true, honest, prudent, dignified and objective methods of implementing our Mission.
Commitment to Excellence
We are dedicated to exceed the highest quality of health care products and services to the public and to our members through constant delivery of efficient and superior degree of service and care. We continue to involve ourselves in uplifting the conditions of the community by contributing to national growth, providing healthcare services responsive to the majority in the society and the continuing improvement in the company performance.
Concern for Customer Well-Being
We espouse the patient’s rights and welfare at all times and in all undertakings. We provide our clients and members not only comprehensive, affordable and cost-effective health care programs, but also high quality of health care services through our qualified, competitive, well-trained and committed health care providers and personnel. We continue to desire to work for common good and render what is rightfully due to all members of society – the members, employees, agents, medical providers, stockholders and the general public.
The company has unlimited potential to contribute valuable services to the public and to its members. We persist for creativity and innovation in the company’s product and health care services to attain corporate goals. We keep abreast of latest medical developments and technologies and constantly improve and update our health care products and services to deliver the best quality of health care services to the public and to our members.
Board of Directors
NINA D. AGUAS (CHAIRMAN)
MONA LISA B. DE LA CRUZ (VICE-CHAIRMAN)
ROBERTO Z. ARROYO (MEMBER)
ATTY. EDILBERTO B. BRAVO (MEMBER)
RAMON M. CABRERA (MEMBER)
MA. EDITA C. ELICAÑO (MEMBER)
MARIETTA C. GORREZ (MEMBER)
JESUS ALFONSO G. HOFILEÑA (MEMBER)
SUSAN R. FIGUERAS (MEMBER)
MYLENE C. PADILLA (TREASURER)
ATTY. RENATO S. DE JESUS (CORPORATE SECRETARY)
ATTY. MARIA ROWENA M. RODRIGUEZ (ASSISTANT CORPORATE SECRETARY)
ROBERTO Z. ARROYO (PRESIDENT AND COO)
LAARNI F. GARRATON, CPA (VP, CFO AND HEAD OF ADMINISTRATIVE OPERATIONS)
ELEANOR G. TAÑADA, M.D. (VICE PRESIDENT, CHIEF MEDICAL DIRECTOR)
ARTURO C. LIBAO, M.D., FPPS (AVP, MEDICAL DIRECTOR AND HEAD OF MEDICAL OPERATIONS)
JAYBEE N. SANTOS (AVP – MANAGEMENT INFORMATION SYSTEMS)
ALAMPAY & TAMASE LAW OFFICE